Returns & Exchanges
Loquet London offers a 14-day return period for all unworn jewelry, ensuring you are completely satisfied with your bespoke charms and lockets. Please note that personalized or engraved items are final sale and cannot be returned or exchanged.
Initiate Your Return
Contact our customer care team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Prepare the Package
Place the jewelry in its original Loquet London velvet pouch and presentation box, ensuring all certificates of authenticity are included to avoid a restocking fee.
Secure Shipment
Affix the provided shipping label to your package and drop it off at any authorized courier location, ensuring you obtain a receipt for tracking purposes.
Quality Inspection & Refund
Once our artisans verify the condition of the returned piece, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing